Job description
Join a dedicated team that has been a staple of the Nisswa community since 1965. At Viking Label and Packaging, we pride ourselves on being a mid-size label converter with a small-town feel, serving multiple industries including food and beverage, health and beauty, automotive, and sporting goods. As a Customer Service Representative (CSR), you will be the vital link between our sales team, production facility, and nationwide customer base.
What You’ll Do
• Account Management: Act as the primary contact for assigned accounts, managing the entire lifecycle of an order from initial quote to final delivery.
• Order Processing: Accurately enter and process customer orders into our ERP system, ensuring all specifications match the client’s requirements.
• Collaboration: Work closely with the production, sales, and graphics teams within our Nisswa facility to ensure project timelines are met.
• Problem Solving: Proactively troubleshoot customer inquiries regarding order status, shipment tracking, and quality concerns.
Qualifications:
• Education: High school diploma or equivalent.
• Experience: Previous experience in customer service or sales; familiarity with the packaging or printing industry is a major plus.
• Skills: Organized TEAM player, proficient in computer, email and phone systems along with the ability to learn complex ERP systems.
• Communication: Exceptional written and oral communication skills with a focus on active listening and conflict resolution.
• Attention to Detail: Ability to manage multiple priorities in a fast-paced manufacturing environment while maintaining high accuracy.
Why Join Viking Label?
• Work-Life Balance: Enjoy a stable schedule with typical daytime hours (Monday–Friday) and no weekend requirements for our CSR team.
• Competitive Pay: CSR hourly rates typically range from $19 to $22 per hour depending on experience.
• Benefits: We offer medical insurance, a 401(k) plan, and paid time off (PTO).
If interested in a position please send resume to info@vikinglabel.com or stop in to fill out an application.
• Order Processing: Accurately enter and process customer orders into our ERP system, ensuring all specifications match the client’s requirements.
• Collaboration: Work closely with the production, sales, and graphics teams within our Nisswa facility to ensure project timelines are met.
• Problem Solving: Proactively troubleshoot customer inquiries regarding order status, shipment tracking, and quality concerns.
Qualifications:
• Education: High school diploma or equivalent.
• Experience: Previous experience in customer service or sales; familiarity with the packaging or printing industry is a major plus.
• Skills: Organized TEAM player, proficient in computer, email and phone systems along with the ability to learn complex ERP systems.
• Communication: Exceptional written and oral communication skills with a focus on active listening and conflict resolution.
• Attention to Detail: Ability to manage multiple priorities in a fast-paced manufacturing environment while maintaining high accuracy.
Why Join Viking Label?
• Work-Life Balance: Enjoy a stable schedule with typical daytime hours (Monday–Friday) and no weekend requirements for our CSR team.
• Competitive Pay: CSR hourly rates typically range from $19 to $22 per hour depending on experience.
• Benefits: We offer medical insurance, a 401(k) plan, and paid time off (PTO).
If interested in a position please send resume to info@vikinglabel.com or stop in to fill out an application.
